Privacy Policy

1. Introduction

KeyStone Realty Co ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website your-domain.com or use our real estate services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register on the website
• Request property information or schedule viewings
• Subscribe to our newsletter
• Fill out contact forms or inquiry forms
• Create a saved property list or favorites
• Apply for rental properties
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Financial information (for rental applications)
• Employment information
• Property preferences and search criteria

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Access times and dates
• Pages viewed and links clicked
• Referring website addresses
• Geographic location data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This helps us improve our services and provide personalized content.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide real estate services, respond to inquiries, and facilitate property transactions
• Communication: To send property listings, market updates, newsletters, and promotional materials
• Property Matching: To match you with suitable properties based on your preferences
• Account Management: To create and manage your user account
• Transaction Processing: To process rental applications and property transactions
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Marketing: To send you targeted marketing communications (with your consent)
• Security: To detect, prevent, and address fraud and security issues

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

• Consent: You have given explicit consent for processing for specific purposes
• Contract Performance: Processing is necessary to fulfill our contractual obligations
• Legal Obligation: Processing is required to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

5. Information Sharing and Disclosure

We may share your information with the following parties:

5.1 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Web hosting and cloud storage providers
• Email marketing platforms
• Customer relationship management (CRM) systems
• Payment processors
• Analytics providers (e.g., Google Analytics)
• Marketing and advertising partners

5.2 Business Partners

• Property owners and landlords
• Other real estate professionals and agencies
• Mortgage brokers and financial institutions
• Home inspection and appraisal services

5.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing to deliver relevant advertisements

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Delete all cookies when you close your browser

7. Third-Party Services

Our website may contain links to third-party websites and services, including:

• Social media platforms (Facebook, Instagram, LinkedIn, Twitter)
• Google Maps and location services
• Property listing platforms
• Virtual tour providers
• Payment gateways

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Encrypted storage of sensitive information

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Legitimate business needs

When information is no longer needed, we securely delete or anonymize it.

10. Your Privacy Rights

10.1 General Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (right to be forgotten)
• Restriction: Request restriction of processing your data
• Data Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

10.2 Marketing Communications

You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your account preferences
• Contacting us directly at [email protected]

10.3 Exercising Your Rights

To exercise any of your privacy rights, please contact us using the information provided in Section 14. We will respond to your request within 30 days.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

We ensure appropriate safeguards are in place to protect your information, including:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Other legally approved transfer mechanisms

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about data collection and sharing practices
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

Note: KeyStone Realty Co does not sell personal information to third parties.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection matters related to GDPR, you may also contact our Data Protection Officer at: [email protected]

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Significant changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications (if applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.